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Terms and Conditions - our Small Print
Property Owners are required to conform to French government standards and legislation relating to making their swimming pools and the area around them safe and the installation of smoke alarms within the rental property. It is the Property Owner's responsibility for ensuring government regulations have been adhered to.
Go Languedoc is not a travel agent or tour operator.
Go Languedoc provides independent Property Owners with a marketing and reservation service, with the goal of sourcing rental clients and securing bookings. All property descriptions, local area information and photographs have been approved by the individual Property Owners as accurate and legally binding for the purposes of any rental agreements that may be entered into via Go Languedoc.
Go Languedoc does not provide Property Management, Maintenance, Cleaning or ancillary services to the properties advertised. The Property Owner and/or his Property Manager is responsible for the cleanliness and condition of the rental property, so that it conforms with the standards shown in the property description and images.
Go Languedoc acts only as the Property Owner's booking agent and in the event of a dispute is not authorised to enter into any correspondence. Complaints of any nature about the provision of your holiday accommodation must be communicated directly to the Property Owner.
Go Languedoc engages to administer rental client reservations including rental payments and security bond transactions via our payment systems to the individual Property Owners. Any rental agreement entered into for the letting of any of the properties within Go Languedoc's web pages is between the rental client and the Owner of the property. No rental agreement relative to the letting of a property is or can be entered into with Go Languedoc.
Go Languedoc is not linked legally by any of the rental agreements concluded through their web pages other than for the performance of their booking / reservation services as detailed here. These are the only services provided to the rental client by Go Languedoc, who shall have no responsibility or liability other than for the performance of the above services.
Go Languedoc’s fees / commission are paid by the Property Owner not the rental client.
When making a reservation with Go Languedoc, the following agreement is made directly between you, the rental client and the Property Owner. This is a legally binding document. Before proceeding with your reservation, you should carefully read the agreement to ensure that it everything is acceptable to you. If you do not understand the agreement or anything in it, it is strongly suggested you ask for it to be explained to you before you proceed and make a reservation.
Your reservation is not confirmed until Go Languedoc has acknowledged receipt of your payment. It is strongly recommended that flights or other travel arrangements are not booked until you have received this confirmation.
These terms and conditions detail the agreement of temporary property rental between the rental client ("Client"), who is over 18 years of age and the Property Owner ("Owner"). Where the Client is two or more persons, each Client will be liable for all sums due under this agreement and not just a proportionate part. The Client and the Owner hereby agree as follows:
1. BOOKING / RENTAL
1.1. The Client acknowledges that the property is not an official tourist structure or hotel. Rather, it is a private accommodation being let solely for a self-catering holiday or for secondary residence rental.
1.1.1. The Client further accepts that the property does not have standards or categories recognised internationally, but instead reflects, in its architecture and furnishings, the local traditions and personal taste of the Owner.
1.1.2 The Client should avoid making comparisons with other properties or with standards of those in their home country.
1.2. All information and terms specific to the property detailed on the website advertisement are incorporated in this agreement.
1.3. Unless otherwise stated, the rental period starts at 16:00 on the Arrival Date and ends at the latest at 10:00 on the Departure Date.
1.4. Unless otherwise stated, rental of the property includes all local tourist taxes, utilities, linen and towels (except beach / pool towels).
1.4.1 Where stated, Go Languedoc is required to collect and remit local tourism taxes. These taxes are calculated and collected from guests at the time of booking and remitted to the applicable tax authority.
1.5. The Client is kindly requested to leave the accommodation and the items therein in the same state of cleanliness (excepting linen and towels) and general order in which it was found, and with the various items of furniture and other items left in the places in which they were situated on the Arrival Date.
1.6. The persons residing in the property, during the rental period, must be those stated on the booking form, which must not exceed the maximum number stated in the website for the property or advised to the Client at the time of booking.
1.7. The Client must permit the Owner or Owner's representative reasonable access to the property during the rental period; whether to inspect, carry out essential repairs or for any other reasonable purpose.
1.8. The Client, and the persons residing in the property during the rental period, shall have no rights whatsoever in respect of the property except to occupy as holiday accommodation or secondary residence, for the period booked.
1.9. This agreement is personal to the Client and may not be assigned or transferred by either party. The Client shall not sub-let or share use of the property to individuals not included on the booking form or rental contract.
1.10. The Client should report any breakages and / or defects in the property or its contents to the Owner or the Owner's Property Manager without delay.
1.11. The bringing of pets on to the property is forbidden without prior arrangement with the Owner. If a pet is accepted, a supplemental charge may be required and the following conditions (1.11.1, 1.11.2 & 1.11.3) would apply:
1.11.1 The pet must not be permitted on the furniture or beds.
1.11.2 The pet is not permitted in the swimming pool.
1.11.3 All pet evidence must be removed from the gardens by the Client.
1.12. The property must be kept locked at night and whenever unattended.
1.13. The Client is expected to act in a manner that would not cause unacceptable disturbance to residents in neighbouring properties.
1.14. A long term rental is defined as a reservation for a period of 3 months or more. The rental rates indicated on Go Languedoc for long term rental reservations are purely for illustration. Rental rates will vary according to the length of the rental period and will also depend on the season. Further information is provided within the property description about the normal rental rates which the Property Owner will accept. For the avoidance of doubt, if you are looking to rent a property for one or two months during the high season months of June, July or August, then the long term rental rates will not be applicable and the weekly rates will apply.
2. HOLIDAY RENTAL PAYMENTS
2.1. The currency in which rental rates are advertised and all rental payments are accepted is detailed on the website advertisement relating to the property.
2.2. Rental payments can be made by credit card, debit card, cheque or bank transfer in the specified currency.
2.3. A 25% deposit payment is due immediately to confirm your reservation. This deposit payment will be paid to the Owner.
2.4. The final balance is due 8 weeks prior to arrival. This payment will be paid to the Owner.
2.5. Balance payment reminders will be issued by e-mail 9 weeks prior to your arrival.
2.6. The total rent is payable immediately in full for bookings made within 9 weeks of the Arrival Date.
3. LONG TERM RENTAL PAYMENTS
3.1. The currency in which rental rates are advertised and all rental payments are accepted is detailed on the website advertisement relating to the property.
3.2. Rental payments can be made by credit card, debit card or bank transfer in the specified currency.
3.3. A one month deposit payment is due at the time of reservation to secure your rental dates. This deposit payment will be paid to the Owner. The deposit will be held by the Owner and on the first day of the rental period, the reservation deposit will transform into the security bond for the duration of your stay.
3.4. The monthly rental payments should be arranged to ensure that the rental amount has cleared into the Property Owner's bank account by the first day of the month.
3.5. For rental period of 3 months or less, the full amount of the rental period should be paid into the Property Owner's bank account, before the rental period starts. Access to the property will not be provided until the rental payment has cleared in the Property Owner's bank account, or evidence of the payment being made is provided.
3.6. In addition to the monthly rental amount, an additional Provision payment is normally required to be paid each month, to contribute towards the utility bills and communal taxes. The details of this provision will be provided in the long term rental contract.
4. SECURITY BOND
4.1. The value of the security bond will be set at the time of booking.
4.2. The Client will be informed whether the security bond is handled via Go Languedoc or is payable on arrival to the Owner / Owner's representative.
4.3. If payable to the Owner or Owner's representative:
4.3.1. The security bond is payable in cash on arrival to the Owner or the Owner's representative.
4.3.2. The security bond (or part thereof) will be returned to the Client on the day of departure from the property.
4.3.3. Any dispute regarding a deduction from the security bond is to be addressed to the Owner or Owner's representative.
4.4. If handled via Go Languedoc:
4.4.1. The methods to guarantee the security bond include, but are not limited to, direct payment from the Client in the 8 weeks prior to arrival, credit card authorisation or appropriate travel / liability insurance.
4.4.2. Not withstanding the clause 4.4.1. the Client remains liable to Go Languedoc for the full value of the security bond if it has not or cannot be secured by alternative means.
4.4.3. Go Languedoc accepts no responsibility or liability for losses incurred by the Client in respect of the security bond.
4.4.4. Any dispute regarding a deduction from the security bond must be addressed to the Owner.
4.4.5. If no deduction is required by the Owner, any security bond held on account will be returned to the Client within 14 days of departure from the property.
4.5. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security bond.
4.6. Notwithstanding the security bond, the Client remains liable to the Owner for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or otherwise injury to the property and/or the contents therein.
4.7. The Owner has the right to deduct supplementary charges from the security bond if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client, but this shall not prevent the Owner from receiving such charges from the Client by other means.
4.8. For long term rental reservations:
4.8.1. The Owner has a period of 30 days within which to return the security deposit, or balance thereof. During this period, the Owner can receive a full account of all utilities consumed (electricity, water, heating fuel, internet, etc), local communal taxes due to be paid and estimates for the cost of repairs and or replacement of damaged items.
4.8.2. The Owner is able to make deductions from the security deposit for unpaid or outstanding utility bills and communal taxes due.
5.1. Cancellation by the Client;
5.1.1. Only written notification of cancellation will be accepted.
5.1.2. Deposit, balance or full payments are refundable in accordance with the following refund policy:
5.1.3. If the property is rented by a new Client for the Client's cancelled dates, at the same rental rate, the Client's payments will be refunded in full.
5.1.4. If the property is rented by a new Client for the Client's cancelled dates, at a discounted rate, the Client's payments will be refunded at the same amount as the discounted rate.
5.1.5. If the cancelled dates are not rented, no refund of payments will be due.
If Covid-19 affects your travel plans and both your home country and France are in national lockdowns, then you will be able to either a.) postpone your holiday reservation for up to 12 months, at no further cost; or b.) the above cancellation policy will apply.
Based on the latest French government guidelines, Go Languedoc is advising all clients who wish to reserve a holiday rental or a long term rental property during 2022, that they (and all people who will be accompanying them) should have either received a Covid-19 vaccination or that the vaccination is imminent (to be taken at least 30 days prior to travel).
Whilst we respect individual choice and we acknowledge that some people may not be able to receive the Covid-19 vaccine, we are unable to refund holiday bookings, if the client or a member of the travelling party is either prevented from entering France or departing his/her home country because they have not been vaccinated. Similarly, we are unable to refund holiday bookings in circumstances where the client or a member of the travelling party is required to undertake a period of self-isolation in either France or his/her home country because they have not been vaccinated.
5.2. Cancellation by the Owner;
5.2.1. The Owner reserves the right to modify or withdraw any booking due to circumstances arising which are beyond their control.
18.104.22.168. Should the property become unavailable for the reserved dates, the Client will be notified as soon as possible and a full refund of all payments will be made.
6.1. It is strongly recommended that the Client takes out:
6.1.1. A comprehensive travel insurance policy, which will include cancellation cover and full cover for the party's personal belongings, as no such cover is provided by Go Languedoc or the Owner. Accordingly, such loses are the responsibility of the Client.
6.1.2. Personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property, and protect against loss in the event of a deduction from the security bond (this is often included as part of a comprehensive travel insurance policy).
6.2. The Client is advised to take out additional breakdown and motor insurance if on a self-drive holiday.
6.3 For long term rental reservations, it is a condition of the rental agreement that the Client agrees to take out Insurance to cover accidental damage to the rental property - either with a Tenant's Insurance policy (Assurance de locataire) or via a Travel Insurance policy which includes cover for accidental damage to the property. At the time of reservation Go Languedoc can provide advice on the best companies to use to arrange the Tenant's Insurance.
7.1. The Owner shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are not caused by the Owner.
7.2. If the Client is dissatisfied with the cleanliness or presentation of the property, it should be indicated to the Owner or the Owner's representative as soon as possible so that, where possible, all issues can be promptly resolved.
7.2.1. If any issue is not resolved at the time to the satisfaction of the Client, any dispute is to be addressed to the Owner or the Owner's representative as soon as possible.
7.3. If the Client fails to notify the Owner or the Owner's representative of any problem or dissatisfaction prior to departure from the property, it may affect the ability to investigate complaints and impact the way that any complaint is handled.
7.4. The Owner accepts no liability or responsibility whatsoever for any accident in the property, save any for personal injury or death arising from the Owner's negligence.
7.5. Children MUST be supervised at all times.
8. PROPERTY DESCRIPTIONS AND PICTURES
8.1. All property descriptions, information and photographs displayed on the website have been approved and accepted by the Owner as an accurate representation of the property.
8.2. Great care is taken to provide accurate information on the property and general area in which it is located.
8.2.1. However, there may be occasions when facilities or circumstances, which are not under the control of the Owner, may not be available or would cause inconvenience to the Client.
8.2.2. The Owner will endeavour to inform the Client of any such changes or circumstances in advance, although this will not necessarily entitle the Client to cancel the booking without the usual penalties as detailed in clause 5.1.
9. CONTRACT CLAUSES
9.1. The Client and Owner agree that if any one of the clauses or part of a clause of this agreement is held to be against the public interest or unlawful or in any way unenforceable, the remaining provisions of this agreement shall remain in full force and effect and bind the Client and Owner.
Go Languedoc is run in partnership with Artaxa IMMO SARL - Agence Immobilière. Titulaire de la carte professionelle de transaction 2008/34/2153, Délivré par la Préfecture de Montpellier. FNAISocietaire No. 40744 M. Numéro de TVA Intracommunataire FR63504336579